If sewage backs up into your home, stop using all water immediately, keep everyone away from the affected area, stay clear of wet electrical equipment, and take photos of the damage. Then get the drain line cleared before you begin cleanup, so the problem does not return while you are cleaning.
Stop Water Use Everywhere
Sewage comes up because the line below is blocked. Every sink, shower, toilet, and appliance sends more water toward that blockage. Tell everyone in the home to stop using water until the line is open. In multifamily buildings, let the super and other residents know, since a shared line may be involved.
Protect Health and Safety
Sewage can carry bacteria and viruses. Keep children and pets out of the area. If you must enter, wear waterproof boots and rubber gloves, and wash your hands and clothes well afterward. If the water is near outlets, the furnace, the water heater, or the electrical panel, stay out completely.
Document and Report
Before moving anything, take photos and videos of the water level, the drain it came from, and damaged items. Call your insurance company soon. Ask whether sewer backups are covered, since many policies treat them differently from other water damage. If you think the city sewer caused the backup, you can also report it through 311.
Clean Up After the Line Is Clear
Once the blockage has been removed:
- Remove standing water and solid waste
- Throw out soaked rugs, cardboard, and upholstered items
- Scrub hard surfaces with detergent, then disinfect
- Dry the area thoroughly with fans and a dehumidifier
Drywall and insulation that soaked up sewage usually need to be replaced. Large backups may call for a professional cleanup company.
To find the cause and stop it from happening again, the sewer line can be reopened and the cause tracked down. After cleanup, an inspection of the rest of your plumbing can uncover other damage. Call JPR Plumbing at (833) 603-1840.