If water comes through your ceiling from an upstairs unit, stay away from wet light fixtures, then contact the upstairs neighbor and the building manager or landlord right away so the water can be shut off at the source. While you wait, protect your belongings and document the damage.
Stay Safe First
Water can run along wiring and drip from lights and smoke detectors. Do not touch wet switches or fixtures, and avoid using electrical items in that room until it is checked. Keep everyone out from under a ceiling that is sagging or bulging, since it can give way.
Get the Water Stopped
- Knock on the upstairs door or call the neighbor
- Contact the building manager, superintendent, or landlord
- If no one can be reached and the leak is serious, ask management about emergency access to the main shut-off for the building or unit
Common sources include an overflowing toilet or tub, a leaking washing machine hose, a dishwasher, or a pipe inside the floor between units.
Protect Your Space
Move furniture, electronics, and rugs away from the drip. Place buckets and towels under the water. Cover large items with plastic if they cannot be moved. Open closet doors nearby to check for water inside.
Document Everything
Take photos and videos of the ceiling, the dripping water, and damaged items. Note the time you noticed the leak and who you contacted, along with what they said. Keep copies of any emails or messages. This helps if insurance, the condo board, or the building owner gets involved.
After the leak stops, the ceiling may need to dry or be opened to prevent mold.
If you own your unit and the leak is in your space, calling a plumber to stop it is the next step. For questions about pipes shared between units, you can ask a plumber how shared lines work at (833) 603-1840.