When a sump pump stops working, make sure the area is safe before you touch anything, then check whether the pump has power and whether the float is stuck. While you wait for help, move belongings off the basement floor and watch the water level in the pit.
Start With Safety
If water has spread across the basement floor or is touching outlets or cords, stay out. Do not try to unplug the pump or reset anything while standing in water. If you can, switch off power to the basement from a dry location. Otherwise, wait for a professional.
Simple Things to Check
If the area is dry and safe:
- Look for a tripped breaker or a ground fault outlet that has shut off
- Make sure the pump is plugged in firmly
- Unplug it, then check whether the float moves freely
- Clear any debris you can see around the base of the pump
Plug it back in only with dry hands. Pour a bucket of water into the pit to see if it starts.
Watch the Pit
If the pump will not start, keep an eye on the water level. Cut back on laundry and long showers if they drain toward the pit. Use towels and a mop on any small amounts of water that reach the floor, and keep children and pets out of the basement.
Protect the Basement
Move boxes, furniture, and electronics to higher ground. Take photos for insurance. Check that downspouts outside point away from the house.
Looking ahead, pumps often fail during storms, when they work hardest. A battery backup pump or a high-water alarm can add peace of mind.
If your pump is not working, it can be tested and repaired or replaced. Pumps also work best as part of a well-maintained basement plumbing system. Call JPR Plumbing at (833) 603-1840.