If your sump pump stops working, first make sure you can reach it safely. Then check the simple causes, like a tripped breaker, an unplugged cord, or a stuck float. If those are not the problem, call a plumber before the water rises further.
Safety First
Do not step into water around the pit, cords, or outlets. If the floor is wet, only touch the breaker panel if you can reach it from a dry spot. If you cannot, stay out of the basement and wait for help.
Simple Things to Check
From a dry place:
- Is the pump plugged in, and does the outlet have power?
- Has the breaker or GFCI outlet tripped? Reset it once. If it trips again, leave it off.
- Is the float stuck against the pit wall or caught on the cord?
Signs of a Bigger Problem
A pump that hums but does not pump may have a jammed impeller or a failing motor. A pump that runs while the water stays the same height may have a blocked or frozen discharge line. A burning smell means the motor may be overheating. These are not safe to fix yourself while the pit is full of water.
Protect What You Can
Move boxes, electronics, and stored items off the floor. Carry what you can upstairs. If the water is shallow and the area is safe, towels and a mop can slow the spread.
After things are dry, consider a backup plan. A battery backup pump or a high-water alarm can help during storms and power outages. Testing the pump a few times a year, by slowly pouring water into the pit, helps catch problems early.
When the pump will not restart, the motor, switch, and float can be tested to find the fault. Call JPR Plumbing at (833) 603-1840. Before the next storm, a full check of the basement pump and drains can help.