If a sump pump fails during heavy rain, stay safe first, then check for simple problems like lost power or a stuck float from a dry spot. Protect what you can in the basement and call a plumber if the pump will not restart.
Put Safety First
Floodwater and electricity are a dangerous mix. Do not walk into standing water near the pump, cords, outlets, or the electrical panel. If you cannot reach the breaker from a dry spot, stay out of the basement. If floodwater is coming in from outside, follow any guidance from NYC Emergency Management and do not stay in a basement that is filling with water.
Check the Simple Causes
Storms often knock out power, which stops the pump. If the power is on, check from a dry spot whether the pump is plugged in and whether the breaker has tripped. Look into the pit to see if the float is caught on the wall or the cord. If the pump hums but does not pump, or you smell burning, leave it off and call for help.
Protect the Basement
Move valuables, papers, and electronics off the floor. Carry what you can upstairs. If the water is shallow and the area is safe, use towels or a mop to slow the spread.
Plan for the Next Storm
A battery backup pump can keep running during a power outage. A high-water alarm can warn you before water reaches the floor. Testing the pump before storm season, by slowly pouring water into the pit, helps catch problems early.
After the storm, check the pump, the discharge line, and any appliances that got wet before using them again.
When your pump fails during a storm, the pump can be repaired or replaced as soon as it is safe.
If your sump pump has stopped in the rain, call JPR Plumbing at (833) 603-1840. Before the next storm, a pre-storm check of the pit and drain lines can save a lot of cleanup.