After discovering a burst pipe, close the main water valve, check for electrical hazards before walking into wet areas, and find out how far the water has spread. If the break happened while you were away, expect the damage to reach further than it first appears.
Shut Off and Stay Safe
Turn the main shutoff clockwise until it stops. Before stepping into a wet room, look for water near outlets, appliances, and the electrical panel. If the area is not safe, stay out until the power is off. Only switch off breakers you can reach without standing in water.
Find All the Water
Water does not stay put. It runs along pipes and framing, soaks into drywall, and drips through ceilings. Check:
- The ceiling and walls below the break
- Closets, cabinets, and under rugs nearby
- The basement or the apartment below
In co-op buildings and row houses, tell the super or your neighbor right away if the water may have reached them.
Start Drying
Remove standing water with mops and towels. Pull up wet rugs and move furniture away from walls. Open windows and use fans when it is safe. Drywall and insulation that stay wet can grow mold within a day or two, so badly soaked sections may need to come out.
Keep a Record
Take photos and video before cleanup and as you go. Save receipts for supplies, equipment rentals, and repairs. Insurance companies usually ask for this.
Do not turn the water back on until the pipe is properly repaired. If the break came during a freeze, other pipes may be frozen too, so it is worth having them checked. A plumber can replace the broken section and test the line before you use water again.
If you have found a burst pipe, call JPR Plumbing at (833) 603-1840. Once the water is back on, a follow-up visit to check nearby joints helps confirm the fix is holding.