- 833-603-1840
- info@jprplumbingnewton.com
- Mon - Fri: 9:00 - 21:00
City of Rochester, Monroe County
The City of Rochester sits in Monroe County, where the Genesee River runs north through the center of the city to Lake Ontario. JPR Plumbing helps Rochester homeowners, landlords, and tenants with dripping pipes, frozen lines, clogged drains, sewer backups, and failing water heaters.
A city housing market study found that about seven in ten residential properties in Rochester are single-family homes and roughly one in five are two- or three-family houses. Older houses often mix original pipes with later repairs, so the weak spot is not always where the water shows up.
Give us the age of the house, how many units share its lines, and what you have noticed. With those details, JPR Plumbing can suggest which repair to tackle first, starting with anything that threatens floors or the unit below.
Our services
The headings that follow each describe a separate repair. If nothing matches, describe the symptoms by phone and we will help sort it out.
A pipe that will not stop spraying, a valve stuck open, or a house with no water comes first. We halt the damage, then plan the full repair.
Hard winter cold can crack a pipe in an exterior wall, an enclosed porch, or a chilly basement corner. We swap in new pipe and check the runs beside it.
Water under a sink, a damp ceiling below a bathroom, or a wet spot by the laundry hookups points to a leak. We trace it and replace the part that gave out.
Soap scum, grease, and hair slowly choke sink, tub, and laundry lines. We clear clogs in kitchens, bathrooms, and basement floor drains.
Dirty water rising from a basement floor drain usually means a blockage between the house and the street. Our job is to locate that stoppage and restore the flow.
Constant running, weak flushes, or seeping around the base signal toilet trouble. The culprit tends to be a tired internal part or a base seal that has let go.
Lukewarm showers, a dripping relief valve, or popping from the tank mean a heater needs checking. Once the fault is found, we walk you through what can be done.
Hidden leaks show up as a bill out of line with your usage, a hiss in a quiet house, or the meter creeping forward overnight. Tracking down the source is where we begin.
Heavy rain puts basement sump pumps to work, and a stuck float or burned-out motor leaves water to collect. A pump that has quit can be fixed or swapped for a new one.
Local considerations
According to the City of Rochester Water Bureau, city water comes from Hemlock and Canadice Lakes, two Finger Lakes about 28 miles south of the city, and is treated at the Hemlock Lake Filtration Plant. City crews look after the water mains, hydrants, and meters. Once water is inside the house, the piping and fixtures are typically the owner’s to maintain.
Owners can look up their water service material in the city’s Property Information Application under the Water tab, or request a free visit from a city water technician.
City guidance suggests running cold water for three to five minutes after four to six hours of no use, and a filter certified to NSF 53 if lead is a concern.
When units share a drain stack, a clog or leak upstairs can show up downstairs. Make sure every household knows where the main shutoff is.
Calls from Rochester homes often involve:
A good share of this work can wait for a booked visit. Burst lines and sewage in the basement are different: call as soon as they start.
Service area
This page serves homeowners and residents within Rochester city limits as well as the adjoining towns:
Wondering if your block is in our service area? Use the contact us form to send the address, and we will confirm it.
Call (833) 603-1840 Monday through Friday, 9:00 a.m. to 9:00 p.m. You can also request help online by giving the address and describing the problem in a sentence or two.
Questions
Open the city’s Property Information Application, enter your address, and choose the Water tab. If the record is unclear, the city offers a free technician visit.
The city program replaces lead, lead-lined, and galvanized services from the main to the curb shut-off valve. Ask the project contact about your side of that valve.
Shut off the fixture above or close the main valve, and stay away from wet light fixtures. A toilet seal, tub drain, or supply line upstairs is a common source.
Gurgling often means air is being pushed past a partial blockage. Have it checked before it backs up.
No. Leave switches alone and do not relight anything. Bring everyone out of the house, and once you are well away from it, phone the gas utility or 911.
You can, but check your lease and tell your landlord first, since many leases spell out who arranges plumbing work.
Have a question we missed? Our phone line is the quickest place to ask it.
